Implementing Robot Process Automation (RPA) requires deep analysis of several important factors related to businesses such as organizational objectives, software infrastructure, available resources, governance and so on. Center of Excellence, commonly abbreviated as CoE, is a well-known technique to improve intelligent automation, maximize ROI and ensures full functionalities of automated services. With the constant adoption of hyperautomation in various industries, a sustainable CoE is crucial for further growth and development of automation solutions. A suitable CoE guarantees easy deployment of intelligent automation within the organizational operations without much difficulty.
Components of RPA Center of Excellence
RPA CoE delivers automation procedures in a streamlined manner by collaboration of several individuals. It focuses on three elements; innovation, collaboration and improvement for accelerating business performance with intelligent automation.
To build a suitable RPA CoE, the following components need to be thoroughly considered:
- Organization – Internal as well as external roles for supporting the automation initiative should be dictated by CoE. In this way, it will be appropriately implemented within the organization according to enterprise context.
- Technology – A crucial aspect of implementing automation services is choosing suitable automation tools for seamless intelligent automation. Therefore, CoE should consider appropriate technologies for robot processing environment. Efficient technology is important to integrate intelligent automation with IT service management and maintenance.
- Governance – A detailed report regarding intelligent automation standards, procedures & policies, governing bodies, compliance regulations and security requirements needs to be clearly established. This component takes care of regulatory standards, task prioritization and segregation of duties are clearly defined.
- Process – RPA CoE should also consider evaluating new intelligent automation opportunities and finding a reliable environment to deploy smart services. Effective service automation works best in a stable, secured as well as scalable environment.
- Operation – After successfully implementing service automation within an organization, structural changes will occur due to intelligent automation processes. CoE should consider these changing operations related to human activities and overall management.
As business organizations are utilizing hyperautomation for advanced streamlined processes, service automation along with artificial intelligence, machine learning, event driven software architecture and business process management will significantly increase productivity and performance.
How to build a sustainable RPA Center of Excellence
RPA skills and capacity – To implement intelligent automation, one needs a team capable of automation implementation and management. Various professionals related to the RPA field such as change manager, business analyst, solution architect, developer, etc are needed for successfully implementing service automation to an organization.
Governance model – A clear and precise governance framework is required for RPA opportunities assessment and automation procedures. It is responsible for providing assessment guidelines as well as detailed description of designs, deployment, development, change management and demand pipeline. The governance framework should include decision-making elements, automation strategies, mechanisms and a detailed enterprise roadmap.
Enable CoE for long term success – An effective CoE should be developed in such a way that it includes spaces for further improvements and achieve long-term business success. Organizations might start service automation for one project but there should be a plan for implementing RPA solutions on multiple forthcoming projects to increase efficiency. Management of technical complexity along with constant evolution of CoE model is crucial for ensuring growth and development.
A deep knowledge related to the organizational structure and accessible resources is crucial to develop a sustainable and flexible RPA CoE. Alpha-Numero is a AS 9100D and ISO 9001certified organization that offers services about IoT, Intelligent Automation, Big Data, BI & Analytics, Cloud Computing, Custom Software Development, RPA and many more. The Alpha-Numero group is one of the leading organizations capable of delivering top-notch solutions based on modern technology solutions related to RPA services and deployments. Do visit the official website www.alpha-numero.com for further information related to various services and email at sales@alpha-numero.com for service assistance.
